Store Policies

Quality:

We guarantee every item we sell to be in good working order. If for any reason an item is found to be defective in any way, to the extent that we determine it is possible, we will repair or exchange the item (at our sole discretion).

 

Satisfaction Guarantee Policy & In-Store Returns:

Order delivery is 3-6 weeks depending on the item.

In stock items: Within FIVE (5) days of purchase, items that we stock (at the time of return) may be returned or exchanged. All returned items must be accompanied by an invoice.  Special Order items: Special order items may NOT be EXCHANGED OR RETURNED.

 

Custom Orders:

-Custom orders will incur special labor and materials, and may only be canceled within FORTY EIGHT (48) HOURS of the time and date of order. After forty eight (48) hours have elapsed from the time and date of the order, custom orders CANNOT BE CANCELED. Should your Special Order arrive with any minor flaws or imperfections, Universal Patio Furniture will correct them under the manufacturer’s warranty. Universal Patio Furniture can only allow the return of a Special Order if it is authorized by the manufacturer. Most manufacturers will only authorize a return due to an error by them. Please verify that all quantities, style numbers, sizes, finishes, and fabric numbers are correct when placing your order. Delivery dates on Special Orders are ESTIMATES ONLY and DO CHANGE due to raw material shortages, production delays, labor strikes, shipping and transit delays, etc. Dates are based on usual commitments from manufacturers and should NEVER be considered as promises. UNIVERSAL PATIO FURNITURE CANNOT GUARANTEE ESTIMATED TIME OF ARRIVAL ( ETA ) FROM OUR SOURCES OF SUPPLY. The ETA quoted on your sales order is based on the usual estimated arrival date for that particular manufacturer and does not constitute grounds for cancellation due to unforeseen delays by the manufacturer or shipper that are beyond Universal Patio Furniture’s control.

-All orders MUST be picked up by customer within THIRTY (30) days of notification that their order is ready; otherwise, such order’s merchandise will be restocked, and customer’s deposit for such order shall
be forfeited. -All returned items MUST be accompanied by an invoice; the five (5) day return policy applies, as set forth above.

-Universal Patio Furniture is not responsible for any unforeseen manufacturing delays on special orders, and will notify the customer as soon as it is aware of any such delay.

 

On-line Shipping:

Shipping for On-line orders will be by UPS if available, or Common Freight.

-Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service DOES NOT include set up or assembly of outdoor furniture, or any removal of packaging
materials.

 

On-line Orders & Returns:

-See policy under “Custom Orders,” above, which shall also apply to On-line custom orders.

– The cost and expense of return freight is the sole responsibility of the customer. Universal Patio Furniture will, under no circumstances, refund shipping and/or freight costs either incurred in returning items or merchandise back to Universal Patio Furniture. Upon request, Universal Patio Furniture will assist the customer with the return freight paperwork.

 

Payment Processing:

Terms & Conditions
This agreement (hereinafter, the “Agreement”) between Universal Patio Furniture (hereinafter Unifurn “us” or “we”) and you sets forth the terms and conditions which govern your use of any of the Unifurn or Unifurn sponsored websites (hereinafter, the “Sites”) and/or the services (hereinafter, the “Services”) thereon which are provided by Unifurn.
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING ANY OF THE SITES AND/OR SERVICES.
BY ACCESSING OR USING THE SITES AND/OR SERVICES, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW.
IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SITES OR SERVICES AND SHOULD IMMEDIATELY CEASE SUCH USE. Unifurn MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY UPON NOTICE, WHICH MAY BE ACCOMPLISHED BY POSTING THE MODIFIED AGREEMENT ON THE SITE OR VIA EMAIL. YOUR USE OF ANY OF THE SITES AND/OR SERVICES FOLLOWING SUCH NOTICE SHALL BE DEEMED YOUR ACCEPTANCE OF SUCH CHANGES. YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SITE AND/OR THE SERVICES SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT. IF WE REQUEST, YOU IRREVOCABLY AGREE TO SIGN A NON-ELECTRONIC VERSION OF THIS AGREEMENT.

Prohibited Activities
In connection with your use of the Sites and/or the Services, you acknowledge and agree that you will not:
a. copy, reverse engineer, reverse assemble, otherwise attempt to discover the source code, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, software, products or services obtained through the Sites or the Services;
b. access the Sites or Services by any means other than through the standard industry-accepted or Unifurn-provided interfaces;
c. transmit any message, information, data, text, software or image, or other content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, or otherwise objectionable which may invade another’s right of privacy or publicity;
d. impersonate any person or entity, including without limitation, an Unifurn official, forum leader, chat room monitor, guide or host, or falsely state or otherwise misrepresent your affiliation with such a person or entity;
e. post or transmit any material that contains a virus or corrupted data;
f. delete any author attributions, legal notices or proprietary designations or labels that you upload to any communication feature;
g. use of any Site or Service’s communications features in a manner that adversely affects the availability of its resources to other users (e.g., excessive shouting, use of all caps, or flooding continuous postings of repetitive text);
h. post or transmit any unsolicited advertising, promotional materials, “junk mail”, “spam,” “chain letters,” “pyramid schemes” or any other form of solicitation or any non-resume information such as opinions or notices, commercial or otherwise;
i. violate any applicable local, state, national or international law;
j. upload or transmit any material that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;
k. delete or revise any material posted by any other person or entity;
l. manipulate or otherwise display the Sites and/or the Services by using framing or similar navigational technology;
m. register, subscribe, attempt to register, attempt to subscribe, unsubscribe, or attempt to unsubscribe, any party for any Unifurn product or Service if you are not expressly authorized by such party to do so; or
n. use the Sites and/or the Services for any purpose that is unlawful or prohibited by these terms and conditions. You may not use the Site or the Services in any manner that could damage, disable, overburden or impair Unifurn’s servers or networks, or interfere with any other user’s use and enjoyment of the Sites and/or the Services. Furthermore, you may not attempt to gain unauthorized access to any of the Sites, Services, accounts, computer systems or networks connected to Unifurn through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Sites or the Services.

Billing Transactions and Policies
Certain products or Services may be offered for sale on the Site. In the event you wish to purchase or to subscribe for any of these products or Services, you will be asked by Unifurn or an authorized third party to supply certain information, including without limitation, your full name, address, telephone number and credit card information. You agree to provide Unifurn or such third party with the foregoing information as well as any other mandatory information that is accurate, complete and current, and to comply with the terms and conditions of any agreement that you may enter into governing your purchase of the product or Service. You shall be responsible for all charges incurred through your account as well as for paying any applicable taxes.
Some Services offered by Unifurn are subscription-based services. If you open a subscription-based account with Unifurn, you hereby agree to pay all charges to your account, including any applicable taxes, in accordance with billing terms in effect at the time the fee or charge becomes payable. Unifurn reserves the right to change the amount of, or basis for determining, any fees or charges for Services we provide, and to institute new fees, charges or terms effective upon notice to subscribers. We reserve the right to terminate any account at any time for any reason. Your right to use the Service or a specific product is conditional upon our receipt of payment. If payment cannot be charged to your credit card or if a charge is refunded for any reason, including chargeback, we reserve the right to immediately and without notice, either suspend or terminate your access and account, thereby terminating this Agreement and all Unifurn obligations hereunder. You are required to pay any amounts still owed to us at the time your account is suspended or terminated.

Monitoring
Unifurn has no obligation whatsoever to monitor any of the content or postings on the message boards, chat rooms or other public forums on the Site. However, you acknowledge and agree that we have the absolute right to monitor the same at our sole discretion. In addition, we reserve the right to alter, edit, refuse to post or remove any postings or content, in whole or in part, for any reason and to disclose such materials and the circumstances surrounding their transmission to any third party in order to satisfy any applicable law, regulation, legal process or governmental request and to protect ourselves, our clients, sponsors, users and visitors.
Materials posted and/or uploaded to the various public forums may be subject to size and usage limitations. You are responsible for adhering to such limitations.

Accounts, Passwords and Security
If the Site or Services require you to open an account, you must complete the registration process by providing Unifurn with current, complete and accurate information, as prompted by the applicable registration form. You acknowledge that by providing any information to Unifurn which is untrue, inaccurate, not current or incomplete, Unifurn reserves the right to terminate this Agreement and your continued access and use of the Sites and/or the Services.
As part of the registration process, you will be asked to select a username and password. You are entirely responsible for maintaining the security and confidentiality of your account and password. FURTHERMORE, YOU ARE ENTIRELY RESPONSIBLE FOR ANY AND ALL ACTIVITIES AND CONDUCT, WHETHER BY YOU OR ANYONE ELSE, THAT ARE CONDUCTED THROUGH YOUR ACCOUNT. You agree to notify Unifurn immediately of any unauthorized use of your account or any other breach of security. Unifurn will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you may be held liable for any losses incurred by Unifurn or another party due to someone else using your account or password.

Disclaimer Regarding Links
The links on the Site and/or Services will let you leave the particular Site or Service you are accessing in order to access a linked site (the “Linked Sites”). Unifurn provides these links as a convenience, but we neither control nor endorse these Linked Sites, nor has Unifurn reviewed or approved the content which appears on the Linked Sites. Unifurn is not responsible for the legality, accuracy or inappropriate nature of any content, advertising, products or other materials on or available from any Linked Sites. You acknowledge and agree that Unifurn shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any of the links, content, goods or services available on or through the Linked Sites.

Dealings with Third Parties
Your participation, correspondence or business dealings with any third party found on or through our Sites and Services, regarding payment and delivery of specific goods and services, and any other terms, conditions, representations or warranties associated with such dealings, are solely between you and such third party. You agree that Unifurn shall not be responsible or liable for any loss, damage, or other matters of any sort incurred as the result of such dealings.

Proprietary Rights
You acknowledge and agree that the Site and Services contain proprietary and confidential information that is protected by applicable intellectual property and other laws, and are the sole property of Unifurn or its licensors. You further acknowledge and agree that any content contained in advertisements or information presented to you through advertisers concerning Unifurn or otherwise is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.
By sending or transmitting to us creative suggestions, ideas, notes, concepts, information, or other materials (collectively, ” Submission Materials”) or by posting such Submission Materials on the Sites, you hereby grant to us and our designees a worldwide, non-exclusive, sublicensable (through multiple tiers), assignable, royalty-free, perpetual, irrevocable right to use, reproduce, distribute (through multiple tiers), create derivative works of, publicly perform, publicly display, digitally perform, make, have made, sell, offer for sale and import such Submission Materials in any media now known or hereafter devised, for any purpose whatsoever, commercial or otherwise, without compensation to you, the provider of the Submission Materials. The foregoing license to Unifurn shall be fully paid-up and royalty free. In addition, under no circumstances shall Unifurn have any obligation whatsoever to pay a fee to any subscriber or user in connection with the Submission Materials upon the occurrence of a transfer of all or any portion of Unifurn business through a merger, sale or transfer of all or substantially all of the assets of Unifurn, nor shall the sale of advertising on any of the Sites give rise to any obligation to pay a fee to Subscribers.
None of the Submission Materials disclosed or posted via message boards, chats or other public forums shall be subject to any obligation, whether of confidentiality, attribution, or otherwise, on Unifurn’s part and we shall not be liable for any use or disclosure of any such Submission Materials.

Professional Advice Disclaimer
Unifurn’S SITE DOES NOT PROVIDE MEDICAL OR COUNSELING ADVICE. NOTHING STATED OR POSTED ON OUR SITE OR AVAILABLE THROUGH ANY SERVICES ARE INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, THE PRACTICE OF MEDICAL OR COUNSELING CARE. FOR PURPOSES OF THIS AGREEMENT, THE PRACTICE OF MEDICINE AND COUNSELING INCLUDES, WITHOUT LIMITATION, PSYCHIATRY, PSYCHOLOGY, PSYCHOTHERAPY, OR PROVIDING HEALTH CARE TREATMENT, INSTRUCTIONS, DIAGNOSIS, PROGNOSIS OR ADVICE. OUR SITE IS CONTINUALLY UNDER DEVELOPMENT AND Unifurn MAKES NO WARRANTY OF ANY KIND, IMPLIED OR EXPRESS, AS TO ITS ACCURACY, COMPLETENESS OR APPROPRIATENESS FOR ANY PURPOSE. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE, REGARDING THE EVALUATION OF ANY SPECIFIC INFORMATION, OPINION, ADVICE OR CONTENT.

Termination
This Agreement shall remain effective until terminated in accordance with its own terms and conditions. You agree that Unifurn, in its sole discretion, may terminate your password, account (in whole or in part), or use of the Site or Services, and remove and discard any content within the Site, at any time and for any reason. You agree that any actions taken under this Section may be effective without prior notice to you. In the event of termination, however, those Sections in this Agreement which provide for continuing obligations on your part shall survive indefinitely.

Indemnification
You agree to indemnify, defend, and hold Unifurn and its subsidiaries, affiliates, officers, directors, agents, co-branders or other partners, employees, and representatives harmless from and against any and all claims, damages, losses, costs or expenses (including reasonable attorneys’ fees and disbursements) which arise directly or indirectly out of or from (i) your breach of this Agreement, (ii) any allegation that any materials that you submit to Unifurn or post on any forums (e.g., message boards, chat rooms) infringe or otherwise violate the copyright, trade secret, trademark or other intellectual property rights of a third party, and (iii) your access or use of the Site and/or the Services. This Section shall survive in the event this Agreement is terminated for any reason.

Copyright Policy
The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under the U.S. copyright law. If you believe in good faith that materials hosted by Unifurn infringe your copyright, you, or your agent may send to Unifurn a notice requesting that the material be removed or access to it be blocked. Any notification by a copyright owner or a person authorized to act on its behalf that fails to comply with requirements of the DMCA shall not be considered sufficient notice and shall not be deemed to confer upon Unifurn actual knowledge of facts or circumstances from which infringing material or acts are evident. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send to Unifurn a counter-notice. All notices and counter notices must meet the then current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright for details.
We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that there can be penalties for false claims under the DMCA.

Other Disclaimers
Statements made and products sold through this website have not been evaluated by the United States Federal Drug Administration and are not intended to treat, cure or prevent any disease. Always consult a healthcare professional before participating in any cleanse.